Last updated: 2026-08-25
Return method and cost
The required return method is mail. The package includes a return label at no cost to the customer, and there is no restocking fee. Written authorization is required before anything is mailed back.
How to submit a request
Provide the order number, checkout email, and an explanation of the request. For damage, a defect, a wrong item, or missing contents, also provide clear photos or video of the item and its packaging.
Exchanges and refunds
An exchange depends on actual inventory when the request is approved. An approved refund is sent to the original payment method and is processed within 10 days after approval; the financial institution may need additional time to post it.
What may be returned or exchanged
We accept returns of both defective and non-defective goods and also accept exchanges. A non-defective return may be requested after a change of mind, a personal-preference decision, or selection of the wrong item. Damage, defects, a wrong shipment, missing items, or a material difference from the description may also qualify.
Condition and request period
Customers have 30 days from delivery to request a return or exchange. For a non-defective return, the item must still be new, unused, and in its original state with its original packaging, tags, and included accessories intact.
Email: benjamin44richardsonbiad21@gmail.com
Mailing address: 435 Wall Ave, Ogden, Utah, 84404, United States
Phone: (435) 985-6093